Best Auto Insurance Company for Customer Service: Auto-Owners
If price is not as important for you as ensuring you’re going to get the best possible service when you need to file a claim, MoneyGeek found that Auto-Owners Insurance has the best combination of high satisfaction and low complaints. Using just these factors, Auto-Owners is the best insurer in 10 out of 50 states, more than any other company.
Top Pick: Auto-Owners Insurance (Average MoneyGeek Score: 4.5 / 5)
Evaluations from J.D. Power indicate Auto-Owners Insurance has high customer satisfaction in the states where it’s available. It also has a low customer complaint rate, as measured by the National Association of Insurance Commissioners. Additionally, Auto-Owners offers new car replacement coverage as an add-on. If you buy this, you won’t have to worry that your new car loses value as soon as you drive it off the lot.
Auto-Owners also ranks well for affordability and offers all the major discounts offered by most other insurers. Overall, it’s an excellent option — the only downside is that it’s available in just 26 states.
Best Auto Insurance Company on a Budget: GEICO
If you’re on a budget and want to purchase the minimum car insurance required in your state with good customer service, MoneyGeek recommends GEICO.
Top Pick: GEICO (Average MoneyGeek Score: 4.2 / 5)
If you weigh the cost of a minimum coverage policy while still accounting for customer service, GEICO won 29 of 50 states, according to MoneyGeek’s scoring system. A minimum coverage policy with GEICO costs an average of $513 per year while still providing its policyholders with a solid service experience.
Those looking to save even more with GEICO can take advantage of its discounts, especially if you want to save by bundling with home insurance or adding multiple cars to your policy. Drivers with anti-theft and passive restraint safety systems, such as airbags, will save even more. Finally, military members or those part of specific professional organizations or government entities may be available for even more discounts.
Best Auto Insurance Company for Young Drivers: Allstate
If you’re adding a young driver to your policy, there are several high-quality policy options available. Both GEICO and Allstate rank high in MoneyGeek’s scoring system for over 15 states for a policy with a young driver, but we picked Allstate as our winner given that it offers a distant student discount and GEICO doesn’t.
Top Pick: Allstate (Average MoneyGeek Score: 3.7 / 5)
Adding teens or students to a car insurance policy can be extremely expensive. MoneyGeek found that Allstate strikes a blend of affordability and quality, with average premiums and a low rate of complaints.
Allstate is an excellent option if you’re letting your teen drive your new car. If you add new car replacement coverage, you can replace your vehicle with a completely new model after an accident, as long as the model is two years old or less. And, if you add accident forgiveness, you won’t have to worry about your insurance rates increasing after your teen’s first accident.